Welcome to my creative playground, I'm
Gaurav

I will foster an environment of innovation and efficiency, ensuring that employers thrive and clients receive unparalleled service. By cultivating strong partnerships and leveraging cutting-edge solutions, I aim to drive success and exceed expectations for all stakeholders.

Top Skills

  • Project management

  • Crisis Management

  • Change Management

  • Negotiation

  • Stakeholder Engagement

  • Organizational Development

  • Strategic Planning

Testimonials

  • Gaurav I guess was the best problem management manager who was capable and proved to his managers that he can take up full responsibilities in managing a team of 4 for APAC region in a very short span of time. He is very hard working and a good team player too. Whatever I learnt in problem management all credits goes to Gaurav. - Mario Shane Kojima

    LinkedIn

Work

  • IT Operations

    • Engaged as a Project manager, Product manager, Scrum master, Service Design coordinator & Service Designer for the GSMT tool (Easy Vista) and owner of the Knowledge Management process. • Project management and Business analysis of the requirements received from stakeholders and other divisions. These include leading and executing project initiatives from inception to completion by defining goals, planning tasks, and managing resources efficiently, ensuring alignment with business objectives and stakeholder satisfaction. Proactively addressed risks and utilized project management tools to ensure on-time delivery of high-quality results. • As a Product manager the duties comprises to oversee product development by defining vision and strategy, gathering customer requirements, managing stakeholder relationships, and maintaining a detailed product roadmap to guide progress and positioning. • Handling Service Designer training, updating toolkits, posting announcements and communications over team channels and Yammer community, coordinating, facilitating, and undertaking new automation requirements targeting HQ and field offices. Maintain and update the Click-up tool (the ticketing tool used between WFP and ITSM vendors). Ensure the availability of knowledge resources throughout after the training is completed and preside and coordinate in the drop-in-session to clarify doubts to the service designers. • Create workflows, groups, and roles within the domain to facilitate the smooth working of the ITSM (Easy Vista) tool. Plan and facilitate sprint cycles. • Engaged in testing new features in the ITSM tool and ensuring compliance with established standards. • Working on Project management principles to plan and execute projects at headquarters and Field level. Working on cost recovery models to execute projects for various divisions and external vendors and suppliers.

  • SIAM Lead

    • Led SIAM solution architecture and design, coordinating the costing/pricing of the solution. It included managing multiple service providers to create a unified IT environment that aligns with business needs. Key responsibilities include coordinating services, establishing governance, managing performance and contracts, mitigating risks, and fostering continuous improvement and strong relationships to enhance service integration, efficiency, and delivery. • Managed the scope of client requirements and provided Subject Matter Expertise (SME) in ITIL-based SIAM models and processes. • Presented the SIAM solution to the client and provided internal and external documentation input.

  • Operations Manager, ITSM Lead

    Part of 3 different projects within a span of almost 5 years and was deployed at client site for Honeywell India Pvt. Ltd., EXL Services and Max Life Insurance • Managed the lifecycle of all Major Incidents and Problems. • Responsible for the transition of the Problem Management process as per ITIL guidelines for Honeywell India International Pvt. Ltd. Lead SIAM architecture solutions at Max Life and Was project in charge at EXL Services. • As operations manager the responsibilities included enhancing cost-effectiveness and efficiency, focusing on improving management systems, processes, and compliance. It includes managing budgets, forecasting, quality control, and KPI monitoring, alongside strategic planning and operational objective formulation. I excelled in boosting profitability through astute financial analysis and effective contract management. Additionally, I oversaw inventory, procurement, and warehouse operations, and was committed to elevating customer service quality through innovative staff training and supervision.

  • Senior Analyst

    • Part of Service Desk and ITSM/ITIL best practices implementation for existing customers. • Utilized ITSM/ITIL methods from analysis to support.

Guarantees

  1. I will honor my promise to the best of my ability.

  2. I promise to only accept clients whom I believe I can genuinely help

  3. I will treat my clients with respect and respond to them in a timely manner

Questions

  • What's one word that best describes you?

    Focused

  • Why should clients want to work with you?

    I'm easy to go

  • What's a quote that represents who you are?

    The future depends on what you do today

  • What motivates you?

    Adaptability

  • What's a catchy nickname or title for you?

    Gaurav

Character

  • open-minded

  • enthusiastic

  • honest

Gaurav

Influences

  • Elon Musk

    Elon Musk

    Famous for revolutionizing industries, Elon Musk is a visionary entrepreneur behind Tesla and SpaceX. His ambitious goals include Mars colonization and sustainable energy. Known for bold ideas and Twitter antics, Musk captivates audiences worldwide. His ventures push boundaries, making him a household name in technology and innovation.

  • Jeff Bezos

    Jeff Bezos

    Known for founding Amazon, Jeff Bezos revolutionized online shopping. His ventures extend into space with Blue Origin, showing his passion for exploration. Often in the spotlight, he's admired for his innovations and business acumen. Bezos inspires countless entrepreneurs worldwide, making a lasting impact on technology and commerce.

  • Bill Gates

    Bill Gates

    Renowned for revolutionizing the tech world, Bill Gates co-founded Microsoft, shaping personal computing. His philanthropic efforts through the Bill & Melinda Gates Foundation tackle global health and education challenges. A visionary and innovator, Gates continues to influence technology and philanthropy, inspiring generations.

Admirable Brands

Here are some brands I admire:

  • They revolutionized shopping with convenience at your fingertips. Their vast selection spans everything from books to groceries. They prioritize customer satisfaction. Fast shipping is their hallmark.

  • Intel is a tech giant known for innovation. They power computers with their processors, making everything faster and smarter. Their iconic "Intel Inside" slogan symbolizes trust and cutting-edge technology.

  • Their brand is iconic and innovative. They excel in technology, from software to gaming. They've transformed how we work and play. Reliability meets creativity. They're shaping tomorrow, today.

Pricing

  • IT Service management

    $1000

Social

Tags

  • CustomerEngagement

  • TeamBuilding

  • NegotiationSkills

  • MarketAnalysis

  • OperationsManagement

  • StrategicPlanning

  • ExecutiveManagement

  • BudgetManagement

  • ChangeManagement

  • PerformanceMetrics

  • ExecutiveExperience

  • DataAnalysis

  • CrossFunctionalLeadership

  • RiskManagement

  • CrisisManagement

  • ProjectManagement